Return policy
Joe’s Jerky stands behind our products. If you’re not satisfied, we want to hear from you.
30 days, no questions asked. We’ll gladly refund the purchase price, minus our actual shipping costs, on any unopened, re-sellable merchandise returned within 30 days of ordering.
How to start a return
Email a detailed message about your concern to info@joesjerky.net and we’ll take it from there. You can also call us at (315) 461-7791.
Wrong shipping address
If the wrong shipping information was entered at checkout and the order is returned to us, you’re responsible for the shipping costs to re-send it to the correct address.
Damaged packages
If your order arrives with damaged packaging, contact the delivery service as soon as possible. Please don’t throw away any packaging materials until the order is deemed satisfactory or the problem is resolved.